Refund Policy
Our commitment to your satisfaction
Effective Date
August 29, 2025
Last Updated
August 29, 2025
Overview
At Protawk, we believe in complete transparency and customer satisfaction. Since we offer a comprehensive free plan with all features included, you can thoroughly test our service before deciding to upgrade for higher limits.
This refund policy outlines the circumstances under which you may request a refund and our commitment to ensuring your satisfaction with our service.
14-Day Satisfaction Guarantee
First-Time Upgrade Protection
We offer a 14-day satisfaction guarantee for first-time upgrades from our free plan. If the increased limits don't meet your expectations, you're eligible for a full refund within 14 days of your first payment.
- Full refund within 14 days
No questions asked for first-time upgrades
- Automatic downgrade
Your account returns to the free plan after refund
- Keep your data
All your projects and data remain accessible
Refund Eligibility
Monthly Subscriptions
- No refunds for partial months
- Cancel anytime to prevent future charges
- Continue using service until the end of billing period
Annual Subscriptions
Full refund available
Pro-rated refund with 10% processing fee
No refunds available, but downgrade option remains
Automatic Refund Situations
We automatically approve refunds in the following circumstances:
- Accidental purchases
Full refund if reported within 48 hours
- System billing errors
Immediate full refund for any overcharges
- Extended service outages
Pro-rated credits for downtime exceeding 24 consecutive hours
- Double billing
Full refund of duplicate charges
Downgrade Alternative
Consider Downgrading Instead
Instead of requesting a refund, you may prefer to downgrade your plan. This option provides several advantages:
- Immediate downgrade
Switch to free plan or lower tier instantly
- Pro-rated account credit
Unused portion converted to credit for future use
- Preserve your setup
Keep all data, projects, and team configuration
- Easy re-upgrade
Scale back up seamlessly when needed
Non-Refundable Items
The following items and services are non-refundable:
- Months already used in your subscription period
- Additional storage purchases beyond plan limits
- One-time setup or data migration services
- Custom development or consulting services
- API usage overage charges
- Third-party integration fees
How to Request a Refund
To request a refund, please follow these simple steps:
Email our billing team
Send your request to [email protected]
Include required information
- Your account email address
- Reason for refund request
- Transaction ID (if available)
Await confirmation
We'll review your request and respond within 24 hours
Pro tip: Include any relevant details about your experience to help us improve our service for future customers.
Processing Time
Review Time
Refund requests are reviewed within 24 business hours
Processing Time
Once approved, refunds are processed within 5-7 business days
Bank Processing
Your bank may take an additional 3-5 business days to reflect the refund
Refunds are always issued to the original payment method used for the purchase.
Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please don't hesitate to reach out:
Billing Support
[email protected]General Support
[email protected]We're committed to ensuring your satisfaction with Protawk and will work with you to resolve any concerns.
This refund policy is designed to be fair and transparent. We appreciate your trust in Protawk and are committed to providing you with an exceptional project management experience.