Privacy Policy
How we collect, use, and protect your information
Effective Date
August 2, 2025
Last Updated
August 2, 2025
Introduction
Welcome to Protawk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our project management software and visit our website at protawk.com.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
We collect the following types of personal information when you interact with our services:
- Names
When you register for an account or join our waitlist
- Email Addresses
For account creation, communications, and our waitlist program
- Payment Information
Credit card details and billing information for subscription services
- Location Data
To provide localized services and comply with regional requirements
Information We Collect Automatically
When you visit our website or use our services, we automatically collect:
- IP Addresses
For security, analytics, and service optimization
- Device Information
Browser type, operating system, and device characteristics
- Usage Data
How you interact with our services and website
- Cookies and Tracking Data
Through various cookies and tracking technologies
How We Collect Information
We collect your information through:
- Registration Forms
When you create an account
- Contact Forms
When you reach out to us for support or inquiries
- Waitlist Forms
When you join our email list for updates
- Social Media Login
When you choose to sign in through social media platforms
- Cookies and Tracking Technologies
Automatically when you browse our website
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services
To deliver our project management software and features
- Customer Support
To respond to your inquiries and provide assistance
- Analytics
To understand how our services are used and improve our offerings
- Communications
To send you service updates, security alerts, and administrative messages
- Security
To protect our services and users from fraud and unauthorized access
Information Sharing
We may share your information with the following third parties:
Service Providers
We work with trusted service providers who assist us in operating our business, including:
- Email Service Providers
For sending communications and managing our email list
- Hosting and Infrastructure Providers
For secure data storage and service delivery
Payment Processors
We use secure third-party payment processors to handle billing and payment transactions. These processors have access to payment information necessary to perform their services.
Legal Requirements
We may disclose your information to law enforcement or other government officials when:
- Required by law or legal process
- Necessary to protect our rights or property
- Required to ensure user safety or service security
We do not sell your personal information to third parties.
Data Security and Storage
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Location
Your information is stored on servers located in the United States. We maintain backup procedures to ensure data integrity and availability.
Data Retention
We retain your personal information until you delete your account or request removal. Some information may be retained longer as required by law or for legitimate business purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Control
- Access
Request a copy of the personal information we hold about you
- Correction
Update or correct inaccurate information
- Deletion
Request deletion of your personal information
How to Exercise Your Rights
You can exercise these rights by:
- Accessing your account settings
- Contacting our support team at admin@protawk.com
- Submitting a written request via email
Third-Party Services
Our service includes:
- Social Media Integration
Links to and integration with social media platforms
- Live Chat Support
For real-time customer assistance
- API Access
For third-party integrations and partners
Please note that third-party services have their own privacy policies, and we are not responsible for their privacy practices.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
International Users
Our services are available to users worldwide. If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as needed. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or through our service
- Post the updated policy on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Website
protawk.comWe are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.
This Privacy Policy is designed to be comprehensive and transparent about our data practices. We encourage you to review this policy periodically to stay informed about how we protect your information.